FAQ

FAQ,S

 

How do I place an order online?

 

To place an order, visit the website, browse the products, select the items you want, and add them to your cart. Proceed to checkout, fill in the necessary details, and complete the payment process.

 

What payment methods are accepted?

We accept cash on delivery , Mpesa and Airtel money

 

 

How can I track my order?

 

After placing an order, you'll typically receive a confirmation email with a tracking number in your email id. You can use this number on the courier's website to track the status of your delivery.

 

What is the return policy?

 

Check the website's return policy before making a purchase. Understand the conditions for returning or exchanging items, including the timeframe within which returns are accepted.

Are there any additional costs like taxes or shipping fees?

 

Be aware of any additional costs such as taxes, shipping fees, or customs duties. Some websites may offer free shipping above a certain purchase amount.

How do I cancel an order?

 

If you need to cancel an order, contact customer service as soon as possible. Some websites have a specific cancellation period, and policies vary.

Are the products authentic?

 

We only sell 100% authentic products at Fashio. We stand behind the authenticity of every product we sell. All of our products are sourced from authorised distributors and are premier quality.

 

What if the product is damaged or defective?

 

Contact customer service immediately and provide details about the issue. Most reputable online stores have a process for handling damaged or defective items.

 

How do I change my shipping address after placing an order?

 

Contact customer service promptly to request a change in the shipping address. Some online stores may allow address changes within a certain time frame.

Can I modify my order after it's been placed?

 

Once an order is confirmed, modifications may not be possible. Contact customer service for assistance, but be aware that changes are not guaranteed.

How do I unsubscribe from promotional emails?